Here's what to do if your enhanced identity card (EIC) goes missing.
If your enhanced identification card (EIC) is lost or stolen, call the EDL Customer Line immediately at 1-866-972-6888.
To replace your EIC, you'll need to book an in-person appointment.
Due to a Citizenship and Immigration Canada (CIC) change, anyone using a Canadian Citizenship Certificate issued on or after Feb. 1, 2012 as ID cannot apply for or renew an EDL or EIC.
ICBC is working with CIC and hopes to be able to accept this document in the near future. Please check back for updates.
We apologize for any inconvenience this may cause.
When you come in for your appointment, make sure you bring:
*Note: A passport is not accepted as proof of Canadian citizenship.
If you find your EIC after reporting it missing, you
Important: If you try to use your EIC at the U.S. border while its status on our records is lost or stolen, it will be confiscated.