Find a location

Report a claim online

Being able to report online depends on what type of claim you have:

Claims you can report online Claims you must report by phone

[+] Collision:

[+] Comprehensive:

Report a claim online

  • vehicle glass damage only
  • injuries
  • hit-and-run
  • crash outside B.C.

For these types of claims, call Dial-a-Claim:

  • Lower Mainland: 604-520-8222
  • Rest of B.C.: 1-800-910-4222
Dial-a-Claim is open 24 hours a day, 7 days a week.

Your online claim notice

After you report online, you will receive an email with a confirmation number for your report. Within two business days, an adjuster will review your claim and provide you with next steps via email. If further information is required, an adjuster will contact you.

Checklist when reporting your claim

It helps to have the following information ready: