Rental cars and other substitute transportation

While your claim is being settled, you may qualify for a rental vehicle, or reimbursement for public transit or taxi fares.

Can I get a rental car?

If you have Loss of Use coverage

Loss of Use coverage pays for substitute transportation when, as a result of a claim (Collision, Comprehensive or Specified Perils), your vehicle is getting repaired or is a write-off.

If you purchased Loss of Use, whether on its own or as part of the RoadStar or RoadSide Plus package, you may be entitled to

• rent a substitute vehicle, or
• be reimbursed for taking taxis or public transportation.

With Loss of Use coverage, after your claim is accepted, you can start using substitute transportation immediately after a crash.

Note: This coverage has limits, including maximum per-day and total amounts that can be spent for substitute transportation.

If the other driver is at fault

If you don’t have Loss of Use coverage, you may still be entitled to a substitute vehicle if the other driver is found to be at fault.

Important: Keep your receipts for any substitute transportation you use. You would need them to claim this expense.

Recommended car rental companies

You may choose any rental company, but if you live in an area listed below, we recommend using one of ICBC’s preferred suppliers.

You’ll get benefits such as:

• low daily rates
• free pick-up/drop-off service, and
• unlimited kilometres.