Rental vehicles and reimbursements

Getting around without your vehicle

We want to help you get back on the road. When you deal with an ICBC c.a.r. shop VALET facility, they’ll help you with your transportation needs while your vehicle is being repaired.

If you’re in the Lower Mainland, Vancouver Island, Kamloops, Kelowna, Prince George, Prince Rupert or Terrace and need a rental vehicle, we recommend Hertz. With Hertz, you’ll get friendly, experienced staff and additional benefits such as low daily rates, free pick-up/drop-off service and unlimited kilometres.

We recommend Hertz, but you can choose any rental vehicle company. Some rental companies may charge additional fees, so ask about all charges and daily costs before you sign the agreement.

Find your nearest Hertz location.

Can I get a rental car?

You can get a rental vehicle or reimbursement if you have Loss of Use, RoadStar and RoadsidePlus policy. Additionally, if you are not at fault, you may be covered for a rental car or reimbursement from the at-fault registered owner’s policy. Finally c.a.r. shop VALET facilities offer courtesy cars as part of their service.

Subject to some conditions, reimbursement for loss of use coverage includes the following:

• taxis,
• using public transportation, or
• renting a substitute motor vehicle of a make, model and size similar to your own motor vehicle.

If you have a crash or a Comprehensive or Specified Perils claim, you may be able to get a rental vehicle if you purchased from ICBC Autoplan:

• Loss of Use 
• RoadStar Package or
• RoadsidePlus

If you purchased Loss of Use, you are entitled to reimbursement for the cost of:

• Renting a substitute vehicle.
• Hiring taxis or using public transportation.

When you purchased this coverage, you also chose:

• The maximum amount you are allowed to spend per day on substitute transportation.
• The total amount you are allowed to spend on substitute transportation during the entire time you need it.

Other ways of getting a rental vehicle

If you do not have Loss of Use coverage, you may still be entitled to a substitute vehicle.

• If the other driver is found to be at fault, you may be entitled to a substitute vehicle under the other motorist’s insurance policy. To keep this possibility open, you should keep all expense receipts for all substitute transportation you use while your vehicle is out of service. Present these receipts to your adjuster after fault has been determined.
• All c.a.r. shop VALET facilities offer guaranteed repairs and provide alternative transportation while your vehicle is being repaired. It is part of their agreement with ICBC.