If your vehicle is repairable

Once a damage estimate has been completed, you may have your car fixed at the repair shop of your choice. The process will vary depending if you select a c.a.r. shop VALET location or another repair shop.

If your estimate was done at a c.a.r. shop VALET repair shop

If your vehicle was taken to a c.a.r. shop VALET repair shop for the damage estimate, you may get the repairs done at the same convenient location. VALET shops will also help you with alternate transportation while your vehicle is being repaired.

At your request, a VALET shop will collect your damaged vehicle from home or workplace, and drop it off when the repairs are done (within 30 km of the shop). 

If your estimate was done at an ICBC claims centre 

ICBC will ask you where you would like your vehicle repaired. If you are unsure, we will provide a list of local repair shops. ICBC will cover the cost of towing your car to the shop.

Paying for repairs

ICBC pays most collision repair shops directly to do the repair work detailed on the written damage estimate.

• Once the repairs are done, you will need to pay the deductible to the shop. The deductible is the amount you have to pay toward repairs or costs before your insurance kicks in to pay for the rest and/or depreciation listed on the claim estimate form.
• If your repair shop does not accept ICBC estimates, you will have to pay the full cost of repairs and apply to ICBC for reimbursement.

Not satisfied with your repairs?

• If an ICBC-accredited repair shop did the repairs, please speak directly to the repair shop manager.
• If the repairs were not done by an ICBC-accredited shop, contact your nearest claim centre. One of our claims staff may be able to discuss your concerns with the repair shop, but be aware that the work may not be guaranteed.

Can you get a rental car or reimbursement?

If you bought Loss of Use or have RoadStar or RoadsidePlus under Autoplan, you could be entitled to a rental vehicle or reimbursement. If you are not at fault for a crash, you may also be eligible for a rental vehicle. Find out more about rentals or reimbursements.