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Glass and windshield claims

If you have Comprehensive coverage, you are covered for a glass claim. (Specified Perils coverage does not include glass claims.)

How do I make a claim?

For glass or windshield damage claims, here is what you need do:

Go directly to a Glass Express shop (or r eport to an ICBC claim centre).
Pay a Comprehensive deductible.

Stage 1: Go directly to a Glass Express shop (or report to an ICBC claim centre)

You will need to either

go directly to a Glass Express shop (the fastest way to get glass repaired or replaced for qualifying claims), or
go to an ICBC claim centre. (Note: Dial-a-Claim does not handle glass claims.)

Go to a Glass Express shop when . . .	Go to a claim centre when
. . . the damage (limited to one piece of glass) is due to flying rocks or road debris striking your windshield, a break-in, or vandalism. Glass Express shops are approved by ICBC to handle glass claims. You don't need to phone ICBC or go to a claim centre first. These auto glass shops meet industry-leading standards for quality work and customer service. Trained technicians will ensure your auto glass is safely repaired or replaced.	there is no Glass Express shop in your area more than one piece of glass is damaged your vehicle is more than 20 years old you have a Temporary Operation Permit you have a Vehicle in Storage policy Also go to a claim centre when, besides glass/windshield damage, there is damage to headlights tail lights mirrors sunroof or T-bar

Go to a Glass Express shop when . . .

Go to a claim centre when

. . . the damage (limited to one piece of glass) is due to

flying rocks or road debris striking your windshield,
a break-in, or
vandalism.

Glass Express shops are approved by ICBC to handle glass claims. You don't need to phone ICBC or go to a claim centre first. These auto glass shops meet industry-leading standards for quality work and customer service. Trained technicians will ensure your auto glass is safely repaired or replaced.

there is no Glass Express shop in your area
more than one piece of glass is damaged
your vehicle is more than 20 years old
you have a Temporary Operation Permit
you have a Vehicle in Storage policy

Also go to a claim centre when, besides glass/windshield damage, there is damage to

headlights
tail lights
mirrors
sunroof or T-bar

Glass claims for older vehicles

In rare cases, replacing the glass in an older vehicle is more costly than the vehicle is worth. ICBC usually declares this a writeoff. The glass shop will consult with ICBC in all cases to determine if the repairs can proceed. Find out more about writeoffs.

Windshield repairs

In some instances, a suitable alternative to windshield replacement is to repair the glass. The cost of a glass repair is not covered by your insurance. In most cases, the cost of a windshield repair is considerably less than your deductible. Your ICBC Glass Express facility can discuss with you the benefits and cost of glass repair.

Stage 2: Pay a Comprehensive deductible

For glass claims, you pay the Comprehensive deductible to the repair shop.

The deductible is the amount you have to pay towards repairs or costs before your insurance kicks in to pay for the rest.

For windshield damage caused by flying objects such as rocks or gravel, the deductible is $200 (if you bought Comprehensive coverage with the minumum $300 deductible).