Freedom of Information access

For all claims, you can make a request for information under the Freedom of Information Act and Protection of Privacy Act. The Information and Privacy department ensures that ICBC meets its obligations under the Freedom of Information and Protection of Privacy Act. ICBC always protects your personal information from improper use.

Here are the steps to access Freedom of Information for your claim:

1. Talk to your adjuster about your claim file information

You can ask your adjuster about the information being used to assess your claim.

2. Talk to your adjuster’s manager

If after reviewing the information and you are still not satisfied, ask to speak to the manager about your claim.

3. Request the Freedom of Information process

If, after reviewing your file information from your adjuster and the manager, you are still not satisfied, request under Freedom of Information to receive and review your file information.

You can mail your request to Freedom of Information at:

ICBC Information & Privacy Department address

ICBC Information & Privacy Department

Room 117, 151 West Esplanade

North Vancouver, B.C.

V7M 3H9