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Fairness commissioner
If you have a complaint or issue that you have been unable to resolve with a manager or the customer relations team, you may want to write to the fairness commissioner.
Peter Burns, Q.C., ICBC's fairness commissioner
Peter Burns, Q.C. is ICBC's fairness commissioner. He assesses complaints from a neutral, fairness perspective to decide whether you've been treated fairly based on ICBC's policies and procedures.
Mr. Burns was appointed to this position due to his experience and expertise in the field of law. He was appointed Queen's Counsel in 1984 and was formerly a professor at the University of British Columbia, where he was Dean of Law from 1981-1992.
- What can the fairness commissioner do?
After reviewing your issue, the commissioner could:
- Help you understand and/ or resolve your issue with ICBC
- Make recommendations to ICBC to resolve your complaint
- Recommend mediation or arbitration (if necessary)
- Dismiss the complaint
- What can't the fairness commissioner review?
There are some issues that are outside the fairness commissioner's jurisdiction, including:
- Disputes about the amount of a final payment or the assessment of fault for a crash
- The issuance of traffic tickets
- Complaints regarding a court decision or an issue that's being disputed in court
- Complaints about the action of lawyers
- Complaints that may be resolved by the Office of the Superintendent of Motor Vehicles (OSMV)
, Human Rights Commission or another government agency
- How to submit your request
Before writing to the fairness commissioner, make sure you've gone through the preliminary steps in our fairness process.
You can submit online or through mail.
If mailing in your request, include your:
- contact information, including full name, phone number, and address,
- driver licence number and licence plate,
- claim number, if applicable, and
- documentation to support your issue.
Send your information to:
Peter Burns, Q.C.
ICBC Fairness Commissioner
P.O. Box 86686
North Vancouver BC V7L 4L2Note: If you have questions or would like to follow up on your submission, please contact our customer relations team.