Investigation into the ICBC research and training facility

ICBC continues to implement recommendations made in the PricewaterhouseCoopers (PwC) investigation of its Burnaby-based research and training facility. Vehicles repaired at the facility were incorrectly designated and then sold to the public and ICBC employees. By taking actions we are working to prevent a similar issue in the future.

Commitment to provide more information

ICBC received a number of requests under the Freedom of Information and Protection of Privacy Act for additional information about employees who were disciplined as a result of the investigation. An information bulletin has now been released. ICBC is committed to providing further details as permitted under the Act.

Investigation timeline

February 13, 2008	ICBC announces its internal investigation into the sale and servicing of vehicles repaired or rebuilt at the research and training facility.
March 19, 2008	Findings from the internal investigation released and actions implemented.
April 17, 2008	The RCMP announce their investigation.
July 17, 2008	ICBC issues a news release to announce PricewaterhouseCoopers' investigation findings and recommendations. Report summary Full report The report and summary have been edited in accordance with the Freedom of Information and Protection of Privacy Act.
September 15, 2008	ICBC launches a free online service to allow customers to look up a vehicle’s status.
December 4, 2008	Information bulletin on employee reprimands.